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FAQs

Frequently Asked Questions

Hours of Operation:

Office - Hours of Operation: Customer service is available by phone Monday through Friday from 9:00 a.m. to 4:00 p.m., Pacific Standard Time. We are closed for lunch from 12:00 p.m. to 1:00 p.m. daily. You may reach customer service at 1-619-000-0000.

Distribution Center – Hours of Operation: The distribution center picks, packs and prepares shipment of orders from 7:30 a.m. to 4:00 p.m. UPS typically picks up boxes packed throughout the day with their last pick up time at 3:00 p.m. While customers may receive an email that their order has shipped, the freight trucks carrying your box may not arrive to the UPS terminal until after 6:00 p.m. We suggest accessing UPS tracking after 7:00 p.m., Pacific Standard Time.

Shopping & Payment Information

Placing orders: Our website is open 24 hours a day, 7 days a week and 365 days a year. If you prefer to speak with a customer service agent, call us at 1-619-000-0000.

Payment Methods: Orders must be paid within 3 business days of order placement. If placing an order during a sale, orders must be finalized and paid by end of the sale. We accept Visa, MasterCard, Discover, American Express and PayPal. We do not accept personal checks. Money Orders can be mailed to the address listed below and must be received within 5 business days. Orders will not begin processing until payment is made.

Shopping & Payment Information
Sedohr Aniz Products
9625 Mission Gorge Rd #B2103
Santee, CA  92071

Payment Methods: We accept Visa, MasterCard, Discover, American Express and PayPal.

Taxes For Online Purchases: Effective February 28, 2021 Sedohr Aniz Products will begin collecting sales tax in every state based on The US Supreme Court ruling that companies are responsible for collecting sales tax even if they are not located in your state. To avoid paying sales tax on materials you buy from us and resell, you must have a tax certificate on file. To update your certificate information, log into your SAP account and click Tax Exemption Form. Customers without a tax certificate on file will be charged sales tax based on the ship to address of the order.

Receiving Your Order:

Order Processing Times: We strive to process all orders as quickly as possible. Approximate processing times are displayed; in business days, and can be found in the banner at the top of the website. Business Day 1 is the business day after your order is placed. Processing times will vary depending on current order volume. If you are in need of faster processing, consider selecting the “Line Jump” at checkout. A line jump will allow your order to skip ahead of others and process a day or two faster than our advertised standard processing times. To help determine when your jumped order will ship, the estimated ship date will display on your screen at checkout. 

Backorders: While we try to avoid backorders, they do happen from time to time. We will ship all backorders as products become available and send out a second shipment confirmation. Items that run out of stock during a special promotion where sale prices are only valid on in stock items will be cancelled rather than backordered. If you have any questions or would like to cancel a backordered item, please call us at 1-619-000-0000.

Company Closure Days: We are closed most national holidays as well as various companywide in-service and inventory count days throughout the year. 

Shipping – Contiguous US: We ship to all 50 states, including PO Boxes using UPS and USPS.  We do not ship Internationally at this time. Shipping fees are quoted during the checkout process and are very reasonable. Customer can be responsible for $20/box fee to redirect any package.

Shipping – Off Shore: We do not ship off shore or internationally at this time.

Shipping Transit Times: Once your package leaves our facility the shipping carrier determines the transit times. UPS transit times vary, depending on your location, time of year and extreme weather and are based on business days. Go to ups.com to view their map of anticipated state transit times in business days. They typically take longer to ship during the fall holiday season and nationwide online Black Friday sale days. US Postal Priority Mail typically requires a minimum of 2-3 business days.

Pick-Up Policy: For your safety and our operational efficiency, our distribution center is closed to visitors and walk-in customers.

Order Changes & Damages

Order Changes & Cancellations: We understand that life can change quickly and with that your pending order may require an adjustment. It is our pleasure to help you with your needs. Orders that have not gone to the warehouse for fulfillment may be “added-to” or “canceled” as follows.

Customers can "add to an order" online, using the website checkout: When you use this feature, the second order can be added to a pending order of your choice, helping to avoid additional handling fees and minimum order requirements. To add to a pending order, simply place a new order and select the add to order option on the final page prior to check out.

Note: A few types of orders cannot use "add to order" feature. Those include orders with expedited shipping and orders that are already in the warehouse. If our advertised processing times are beyond 6 business days, customers will have up to 5 calendar days to add to their initial order.
Bonus: When using this feature, your second order combines with the first and your products will be shipped using the first order date, saving time and money! You will receive an updated email confirmation showing all items combined into one order.

If you need to remove or cancel items on a pending order, please contact customer service for assistance at 1-619-000-0000 or via our web Contact Us page.

Damaged or Missing Items: We are highly committed to making sure you receive outstanding products in perfect condition.  If your order is damaged we ask that you immediately contact us at 1-619-000-0000 so that we can initiate an investigation and claim with UPS.  We will need photos of items, the shipping box and labels.  We are happy to help replace or refund your missing or damaged items within 15 days of purchase.  If you are missing any item ordered, we deeply apologize.  We would like to get you these products as soon as possible therefore we ask that you notify us within 15 days of purchase. We will get you the missing items out right away.

Refunds & Returns

We take pride in offering products with unsurpassed quality.  Due to Covid-19 and the nature of our products we are unable to accept returns.

If you believe a product does not meet your quality expectations, please contact our customer service team to discus at 1-619-000-0000.

Product Rating System / Guidelines

We want you to have easy access to product ratings and reviews. You can submit written ratings and reviews for items you have purchased. We encourage customers to share honest opinions, both favorable and unfavorable so that other customers can make smart buying choices.

Who can create customer reviews?
You must purchase a product before you can rate and review it. We encourage customers to not only look at a product but to actually use it so that they can fully evaluate its performance. We do have rules for submitting reviews and we reserve the right to deny reviews that do not fall within our guidelines.

How to write an awesome review
Be Specific: Your review should focus on the specific product being reviewed and your experience with the product. The best reviews include not only your initial impressions but also how you used the product and the details for those impressions.

Length: Ideally reviews are between 20 and 1,000 words. The ideal length is 100 to 250 words. A rating without comment is not as valuable as a rating with a detailed comment.

Be Honest: We welcome honest product reviews--positive and negative. As long as a rating and review remains specific to the product, does not criticize a competitor, and is written with the clear intent to help others, we will not remove the review because they are critical. We believe all helpful information can inform our customers’ buying decisions.

What's not allowed
We appreciate your time and participation in our product rating and reviews program. We limit customer participation to one review per product and reserve the right to remove reviews that include any of the following:

Objectionable Material:

  • Obscene, confrontational or distasteful content
  • Profanity or spiteful remarks
  • Promotion of illegal conduct
  • Promotion of other businesses or competitors
  • Off topic comments
  • Reviews that do not provide customers with an honest product evaluation
Inappropriate Content:
  • Advertisements, promotional material or repeated posts that excessively make the same point
  • Comments by or on behalf of a person or company with a directly competing product or business
  • Posts intended to advertise a business including yourself, manufacturers or competitors
  • Confrontational feedback to other reviewers
  • Details about availability or alternative ordering locations
  • Feedback about typos or inaccuracies in our website or product description
  • Feedback about customer service or general company policies
  • Content that is intended to harm a person, business or company including product sales